An IPA Monthly Newsletter

July | 2020

Palm Trees Beach View



Beth Farrens

adam lee

pom nak

nicole lister

Thank you Beth Farrens, Adam Lee, Nicole Lister & Pom Nak for exhibiting our core values: Integrity, Customer Centricity, Unity and a Winning Spirit! You will win one extra vacation day as well as a chance to win an all-expense paid trip to Sugar Beach in St. Lucia February 7th – 11th! Keep up the great work!

What are people saying?

The accounting team completed an in-depth audit process over the course of several weeks that resulted in no significant negative findings by the auditors. The team had to pull together countless documents and answer hundreds of questions from the auditors all while completing their daily tasks. This was done while working mostly virtually and while processing record numbers of daily tasks as the overall business performance was strong. Also, the results showed that over the past 12 months the team operated in compliance with all of the regulations that were designed for much larger companies that have much larger accounting teams.



Who is Jonothan Wheeless?

United States Air Force veteran, Jonothan Wheeless, has worked at IPA for 12 years and counting. During his 12 year tenure, Jonothan has held several roles with the organization including his latest, Director of Customer Support. Since 2012, Jonothan has lead a team of over 350 Ricoh technicians provide annual preventative maintenance for nearly 5,000 machines. He identifies and develops process and performance improvements and helps navigate his team through unique situations that arise pre and post implementation. 

News Nuggets

Check out the latest news and headlines about our company


The X-factor you've been missing!

Over the past few months, the alEx 2.0 task force has worked diligently to prepare for the release of IPA's automated linen dispensing technology, alEx. The new release includes an automated vertical door, internal lighting, a 10" touchscreen and more! 

The 2 day virtual product launch included a comprehensive look at the product features, pricing, sales training and more.

The next generation alEx will be available for sale as of Monday July 13th. 

Human Resources

LinkedIn Learning

Planning a road trip? Lounging on the beach or poolside? Whatever your summer plans are, don’t forget to pack your #SummerLearningList!

It’s as easy as 1, 2, 3…

  1. Login to your LinkedIn Learning account

  2. Create your #SummerLearningList Collection

  3. Add courses you want to focus on and start learning! 

Click here for more information!

Human Resources

July is Professional Development Month!

At IPA, we believe learning is continuous. Our learning and development philosophy is built on the 70/20/10 principle.

Instead of a traditional Mid-year Review Discussion, time spent with your Manager will include a status-check on progress against established performance goals, identify opportunities to better support the team/Company, and uncover your passion and develop a roadmap to ensure learning and development remains an ongoing focus and priority.  
Look for an email from Human Resources this week to learn more!


Remembering... John Keeter

John Keeter worked alongside Bridgette McNeal and the call center team from 2014 until his passing in 2019. John was involved with the Boy Scouts of America teaching young men to make ethical and moral choices over their lifetime.


In honor of John, the Tucker Boy Scouts of America awarded John a posthumous award for his contributions to the organization. 

Julie Smith | Commercial Operations Mgr

The Commercial Operations Team supports the sales team in creating new proposal requests. The team, consisting of Ronda Zimmerman and Carla Burnett and led by Julie Smith, has generated over 1,500 product and service quotes to date.


Keep up the great work!



Yong Khang

15 yrs

John Echeverri

12 yrs

Jonothan Wheeless

12 yrs

Mai Kia Moua

7 yrs

Ben Xagas

5 yrs

Chris Yang

5 yrs

Ya Khang

4 yrs

Kee Moua

4 yrs

May Thao

4 yrs

Aaron Brown

4 yrs

Bridgette McNeal

4 yrs

Brian Ohrt

1 yrs

You make the workplace FUN! 

♥ 102


Behind the Scenes... alEx 2.0 

Submit your fun photos to be featured in the What’s Brewing at IPA newsletter.


Adriene Bowen

$471K - McLeod Regional Medical Center

Alyson Kado

$208K -  Carl R. Darnall Army Medical Center

Adriene Bowen

$182K - Alamance Regional Medical Center

From your friends at IPA, we would all just like to say

Happy Birthday!

Marcus Craft


Lee Scott


John Echeverri


Ken Love


Chad Hersey


Aaron Brown


Deon Smith


Allen Worral


Have a wonderful Happy Birthday

and many more to come!



Oliver Dubuc

Quadromed | Canadian Distributor

Reporting to: Tom Haitas