coverCare® - We've Got You Covered

Exhibit 2

Total Protection. Expert Support.

coverCare is a comprehensive service and preventative maintenance protection plan offered with all IPA products. coverCare is designed to optimize your service experience for a flat fee and create peace of mind that your scrub and linen automation investment will be well cared for.
coverCare Includes:

  • Unlimited phone support from our experienced Customer Service Engineers

  • On-site service call labor from our 300+ factory-trained technicians

  • All repair and preventative maintenance parts

  • An annual Preventative Maintenance Visit, including a 100+ point equipment inspection

  • Applicable software/firmware updates as needed

  • Same-day service for requests made before noon

All newly purchased IPA products include one year of complimentary coverCare coverage. Your organization is encouraged to extend coverCare up to five years at the time of purchase. Subsequent renewals of three or five years are then available to ensure uninterrupted coverage while the product is within its ten-year useful life. Contact your IPA representative to develop a coverCare strategy and customized quote. 

Tremendous Value for Multiyear Protection

coverCare eliminates the hassle of an annual service contract by offering multiyear benefits including:

  • Lock in current coverCare prices for up to five years.

  • Save administrative time by avoiding an annual struggle for budget dollars

  • Prevent gaps in coverage that may occur while the new annual contract or purchase order is being approved.

  • Take advantage of more than 20% in cumulative savings by prepaying for multiyear agreements: