alEx® and scrubEx® are fully warranted for one (1) year from the date of installation. After this time, you can take advantage of either of three service programs at your facility:
Plan:
FULL SERVICE
Description:
Worry-free, on-going maintenance, support, and service.
Includes:
On-site annual planned maintenance and check-up (travel once per year to and from your location is included), all parts and labor, unlimited phone support and software upgrades.
Requires:
Training of in-hospital tech (at no additional cost)
Discounts:
All-inclusive service. There is no extra charge for parts.
Plan:
PLANNED MAINTENANCE
Description:
Annual maintenance and check-up. Prevents potential problems.
Includes:
Inspection, cleaning, adjustment, and software upgrades, unlimited phone support and a discount on parts.
Discounts:
10% discount on any required parts.
WANT TO MAINTAIN YOUR OWN EQUIPMENT? The ( IPA )™ SERVICE SCHOOL offers a robust 3-day training curriculum on alEx® and/or scrubEx®, depending on what your facility has or plans to have in place. The comprehensive course covers theory, operation and maintenance. Expect a part classroom, part hands-on approach to learning. Upon completion, you’ll not only be able to troubleshoot, replace parts, make adjustments, and do planned maintenance, you’ll be certified by ( IPA )™ – and you’ll have the confidence to help in practically any situation.
Training is conducted at the factory in Atlanta, Georgia, where you can meet the support team and see how alEx® and scrubEx® are built.
Training Topics:
System Overview
System Operation
Machine Layout – Dispenser and Receiver
Theory of Operation
Setup and Alignment
Troubleshooting
Management Software
Planned Maintenance Procedures
Hands on Certification Testing
For more information regarding our Customer Support Program please
contact Ward Broom at 888.200.4797 or email
wbroom@thinkipa.com.
For sites not covered by one of the above Service Programs , service is provided on a Time and Materials basis. The hospital is responsible for the cost of labor, parts, technical support time and travel.
Call ( IPA )™ at 888.200.4797. Let us prove that alEx® and scrubEx® will save your hospital money every year!
Copyright 2004-2007 ( IPA )™ INNOVATION + PASSION + AUTOMATION. All
rights reserved.
2775 Premiere Parkway, Suite 100, Duluth, Georgia 30097 | 888.200.4797
Toll Free
770.814.6060 Tel | 770.814.9699 Fax | sales@thinkipa.com
UL & CSA certified
( IPA )’s products are covered by one or more of the following patents.
5,638,985, 5,713,270, 5,829,349, 6,330,856, 6,502,718, 7,134,242
